Refund policy
Sometimes something just doesn't feel quite as expected. We understand.
Register your return easily via the returns portal below. Exchanges are free of charge.
Return period
14 days after receipt
Easy
Register your return online, receive a shipping label straight away and drop off your parcel at a service point.
Refund
Within 5 working days of receipt
Costs
Return costs are €5.95 per shipment (via DPD).
For other carriers and returns from abroad the costs may differ, depending on the delivery service. You can see the exact amount in the returns portal.
If you choose store credit as your refund, returning is free of charge.
If you return your parcel using our shipping label, you can receive your store credit as soon as the carrier has scanned your parcel at drop-off, subject to receipt and inspection of your return.
For the full terms, please see our terms and conditions.