Warranty & Maintenance

At Love by Lily, everything revolves around quality, safety, and ease of use. Our products are made for families who want to enjoy a beautiful and practical living environment every day. Whether it's a large play mat for the nursery , a durable rug for the living room, or a washable puzzle mat for the playroom – we design each item to last for years.

Because our products are made with care and attention, they remain artisanal pieces. Did you know that a Love by Lily play mat contains over 47,000 stitches ? Occasionally, a small stitch may come loose. This is part of a handmade product and does not detract from safety or enjoyment. Of course, this should never be a nuisance – and if it does, we are ready to assist you.

Warranty – our promise of quality

6-month warranty on all our play mats and rugs.
Free replacement or repair in case of a demonstrable manufacturing defect.
Damage due to improper use, incorrect washing or intensive wear and tear is not covered by the warranty.

Do you have a complaint or notice something is wrong? Always email us first at service@lovebylily.com with your order number and clear photos. We'll work with you to find the best solution.

Washing & Maintenance

Play mats – practical & washable

Our large play mats are specially designed for families who value convenience and hygiene. They are machine washable at 30°C , so stains and accidents are no problem.

Use a mild program (delicate wash or wool wash).
Avoid high spin speeds and the dryer.
Let the rug dry lying down or hanging.

Thanks to these properties, our blankets are ideal as a maternity gift or baby shower gift : safe, soft and easy to keep clean.

Rugs – stylish & sustainable

Our handmade rugs are GoodWeave certified and made to last for generations. Proper care extends their lifespan:

Regular vacuuming or shaking prevents dust build-up.
Stains? Dab gently with a damp cloth and mild soap.
Large area rugs can be professionally cleaned if necessary.
Some rugs are even washable – always check the care label for proper instructions.

General tips for long-term use

✔ Do not use bleach or harsh cleaning agents.

✔ Wash separately to prevent color bleeding.

✔ Always ensure a rug is completely dry before using it again.

Our promise to you

At Love by Lily, we combine style, safety, and durability . Our products are more than just accessories for the nursery or child's room—they're a part of your family's daily life. Thanks to high-quality materials, clever designs, and craftsmanship, you can rely on a product that will remain beautiful and useful not only today, but for years to come.

You don't buy a Love by Lily product for a short while, but for a lifetime of memories, play and comfort .