At Love by Lily, everything revolves around quality, safety, and ease of use. Our products are made for families who want to enjoy a beautiful and practical living environment every day. Whether it's a large play mat for the nursery , a durable rug for the living room, or a washable puzzle mat for the playroom – we design each item to last for years.

Because our products are made with care and attention, they remain artisanal pieces. Did you know that a Love by Lily play mat contains over 47,000 stitches ? Occasionally, a small stitch may come loose. This is part of a handmade product and does not detract from safety or enjoyment. Of course, this should never be a nuisance – and if it does, we are ready to assist you.

Warranty – our promise of quality

• 6-month warranty on all our play mats and rugs.

• Free replacement or repair in case of a demonstrable manufacturing defect.

• Damage due to improper use, incorrect washing or intensive wear and tear is not covered by the warranty.

Do you have a complaint or notice something is wrong? Always email us first at service@lovebylily.com with your order number and clear photos. We'll work with you to find the best solution.

Washing & Maintenance

Play mats – practical & washable

Our large play mats are specially designed for families who value convenience and hygiene. They are machine washable at 30°C , so stains and accidents are no problem.

• Use a mild program (delicate wash or wool wash).

• Avoid high spin speeds and the dryer.

• Let the rug dry lying down or hanging.

Thanks to these properties, our blankets are ideal as a maternity gift or baby shower gift : safe, soft and easy to keep clean.

Rugs – stylish & sustainable

Our handmade rugs are GoodWeave certified and made to last for generations. Proper care extends their lifespan:

• Regular vacuuming or shaking prevents dust build-up.

• Stains? Dab gently with a damp cloth and mild soap.

• Large area rugs can be professionally cleaned if necessary.

• Some rugs are even washable – always check the care label for proper instructions.

General tips for long-term use

✔ Do not use bleach or harsh cleaning agents.

✔ Wash separately to prevent color bleeding.

✔ Always ensure a rug is completely dry before using it again.

Our promise to you

At Love by Lily, we combine style, safety, and durability . Our products are more than just accessories for the nursery or child's room—they're a part of your family's daily life. Thanks to high-quality materials, clever designs, and craftsmanship, you can rely on a product that will remain beautiful and useful not only today, but for years to come.

You don't buy a Love by Lily product for a short while, but for a lifetime of memories, play and comfort .