Frequently Asked Questions (FAQ)

1. What is the delivery time of my order?

Orders placed before 4:00 PM will be shipped the same day. Within the Netherlands, you'll usually receive your package the next business day . Delivery times for Belgium and Germany are 1–3 business days, and for other European countries, 2–7 business days.

2. What are the shipping costs?

Netherlands, Belgium & Germany: €4.95 – free from €69.00
Other Europe: from €9.95 (depending on country)
Worldwide: €49.95
The exact shipping costs are always shown during checkout.

3. How do returns work?

Returns are easy through our online returns portal . Register your return, pay the €3.95 return fee , receive a shipping label immediately, and drop off the package at a service point. Once we receive your return, you'll receive your refund within 5 business days .

4. Can I exchange my order free of charge?

Yes, you can exchange the product free of charge by returning it and choosing a coupon. You'll receive this coupon by email upon receipt of your package, and you can immediately place a new order. This way, you'll always receive the correct item quickly.

5. Are your play mats safe for babies and children?

Yes! Our play mats and rugs are made of safe, certified materials (Oeko-Tex® Standard 100) and contain no harmful substances. They are also soft, non-slip, and washable.

6. How do I maintain my play mat or rug?

Our rugs are easy to maintain:
Vacuum or shake regularly.
Carefully remove stains with a damp cloth.
Many models are machine washable (30°C), including all our play mats and most rugs. Always consult the care label.

7. Can I easily apply your wallpaper myself?

Yes, our wallpaper is made of durable non-woven material that's easy to apply and remove. The panels fit seamlessly, and the wallpaper is FSC-certified and printed with environmentally friendly inks.

8. Are your mom bags suitable as a diaper bag?

Absolutely! Our Travel Mom Bags and Lily Daily Bags have plenty of room for all your baby's essentials, with clever compartments and a sturdy finish. They're both stylish and functional, so you'll love using them even after the baby phase.

9. Do you ship internationally?

Yes, we ship worldwide. Within Europe, delivery time varies from 2 to 7 business days, and outside Europe, approximately 3 weeks.

10. How can I contact you?

You can easily reach us at service@lovebylily.com or through the contact form. We usually respond within 24 hours.