Privacy regulations

 

At Love by Lily, we are committed to protecting your personal data and being transparent about how we handle it. These privacy regulations describe how we collect, use, store and protect your personal data. We ensure that we comply with the General Data Protection Regulation (AVG) and other applicable privacy laws.

  1. Collection of Personal Data.

Section 1.1: We collect personal data that you provide us when using our website, such as when you place an order, create an account, contact us, or subscribe to our newsletter.

Article 1.2: The data we collect may include:

  • Identifying information: such as your name, address, e-mail address, phone number
  • Payment information: such as bank account number, payment card information, or other payment methods
  • Technical data: such as IP address, browser information, device type, timestamp of interactions with the website, and cookies
  • Behavioral data: such as which pages on our website you visit, how often you visit the website, and your interaction with advertisements
  • Communication data: such as data about communications between you and our customer service or other departments
  1. Purposes of Data Processing

Section 2.1: We process your data for the following purposes:

Order and Delivery: To process and fulfill your order, including shipping the product and verifying payments.

Customer Service: For answering your questions and providing support regarding your orders and products.

  • Marketing: For sending offers, newsletters and personalized advertisements (only if you have given permission). You can unsubscribe at any time.
  • Improving our services: To improve user experience and analyze the performance of our website and products.
  • Legal and administrative purposes: To comply with legal obligations such as tax obligations, billing, and legal proceedings.
  1. Storage of Data

Section 3.1: We will retain your data for as long as necessary to fulfill the above purposes, unless a longer retention period is required by law.

Article 3.2: Data necessary for tax or accounting purposes may be kept for up to 7 years.

Section 3.3: When data is no longer needed for the purposes listed above, it will be securely deleted or anonymized.

  1. Sharing of Data

Section 4.1: We share your personal data with third parties who assist us in performing our services, such as:

  • Payment services: Payment providers, such as banks and credit card companies
  • Shipping and logistics partners: For delivering your order (such as PostNL, DHL, etc.).
  • Customer service: third-party vendors who assist in customer service activities
  • Marketing Partners: To conduct targeted marketing campaigns (only with your consent)

Section 4.2: We ensure that all third parties with whom we share data comply with privacy laws and take appropriate security measures to protect your personal data.

Article 4.3: In case of a legal obligation, such as a court order, we may share your data with relevant authorities.

  1. Security of Data

Section 5.1: We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, alteration or destruction.

Section 5.2: Our website uses encryption (SSL) to ensure that data is transmitted securely between your device and our server.

Article 5.3: We limit access to personal data to employees who need it to perform their jobs, and ensure that they are bound by confidentiality agreements.

  1. Your Rights

Article 6.1: You have the right to:

  • Access the personal data we process about you.
  • Request correction of incorrect data.
  • Request removal of your data unless there is a legal obligation to keep it.
  • Request restrictions on the processing of your data.
  • Object to the processing of your data for marketing purposes.
  • Transferability of your data to another organization (data portability).
  • Article 6.2: If you wish to exercise your rights, please contact us using the details in Article 8.1.
  1. Cookies

Article 7.1: Our website uses cookies and similar technologies to improve the user experience and analyze the use of the website.

Article 7.2: Cookies may be used for:

  • Saving preferences and settings
  • Analyzing visitor behavior
  • Improving advertising and marketing

Section 7.3: You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.

  1. Contact

Section 8.1: If you have any questions about these privacy regulations, or if you wish to exercise your rights, please contact us at:

  • E-mail: info@lovebylily.com
  • Phone: 0182-239230
  • Address: Coenecoop 2-F1, 2741 PG Waddinxveen
  1. Changes to the Privacy Policy

Section 9.1: We reserve the right to modify these privacy regulations at any time. We will announce important changes via the website.

Section 9.2: We recommend that you check these privacy regulations regularly for the latest updates.

Last update: October 2, 2024