FAQ

Frequently Asked Questions

When will my package be delivered?
All orders made before 4 o’clock will go to the post office the same day. Usually your order in the Netherlands and Belgium will be delivered the following day. Depending on the country of arrival, the delivery time is longer. PostNL sometimes uses local delivery services in countries outside the Netherlands. Once your order has been processed you will receive a track & trace code with which you can track your order.

How is my order packaged?
We ship your order in shipping bags made from 100% recycled plastic. Because of this you’ll have no big box left in the house after delivery. You can put the plastic bag in a PMD bucket so they can get recycled again.

What material are the play mats made of?
Both the outside and the inside is made of polyester. Polyester is anti-allergic, wrinkle-free, can be cleaned easily, does not need to be washed hot and can be almost completely recycled. The polyester inner padding is the same fabric as is used for filling teddy bears and pillows and is safe for children.

How are the play mats produced?
Sheltered workshops
We like to work with sheltered workshops at various production locations. These are called ‘sheltered workshops’. Sheltered workshops are generally smaller than large production locations. The result of this is that the products from one location are (or may be) slightly different from those from another location, because they work with a different brand of sewing machine, for example. The (generally) female seamstresses receive continuous support and lessons, and sometimes even shelter and extra financial support to help them stand on their own two feet.

It can therefore happen that the edge of one play mat deviates a bit further than the other. This is due to the handwork of the hem and because not everyone has the same experience. We accept some margin in this for this reason.

Durability
Another reason that we accept this margin is because sustainable production is very important to us. We therefore do our very best to keep industrial waste to a minimum. The choices we make in this regard may therefore differ slightly from what you may be used to. We ask for understanding from our customers. If you still have questions about this, please do not hesitate to contact us. It remains important for us to see any deviations so that we can make additional efforts at the relevant production location to improve it.

How soft are the play mats?
The mats are padded so they are really soft to play on. However, they remain sturdy enough to drive over with small toy cars or play on with blocks and make a big tower. They are about 10/15mm thick and lay flat on the floor. Because of the thickness they are also very easy to clean. 

When your child just starts to roll over (when they’re about 4 months old) and start to bump a little clumsy on the floor, it may be nice to temporarily have something extra under the mat. Usually it will not be necessary but that will depend on the hardness of your floor (when it is stonemarble or something like that).n.

What size are the play mats?
The play mats come in three sizes.
Loft size (150×200 cm), 79x59inch
City size (150x120cm), 59x47inch
Round size (140cm), 55 inch

The play mats are easy to fold and store. Take them with you while traveling using the matching bag.

How does the anti-slip work?
At the bottom of the play mats leaves of non-slip material. This ensures that the play mat does not slide over the floor. The mats are easy to move and do not stick to the ground. Our play mats are suitable and tested with all floors, even with floor heating.

What should I do if a stitching comes loose?
Each play mat gets stitched together very accurately by a quilting machine. This sews the anti-slip bottom accurately to the top layer. In b
etween these two layers is the filling. This process is extremely accurate and the margin of error is virtually nil. However, a stitching may come loose during use. A play mat of 59 x 78 inch contains about 46,000 stitches. As a result, it is possible one of them can come loose, that is part of normal use. If that’s the case, it’s important to secure it first so it can not let go further.

How can I best clean the rug?
Dirt
: You can shake off dirt quite easily. You can also vacuum the play mat. Place an attachment on the vacuum nozzle and remove any dust or hairs. An automatic vacuum cleaner has no problem moving over the play mat.
Stains: You can brush away all kinds of stains with a wet cloth or soapy water. No circles will form during drying because the material dries very quickly. The colors as well as the material are very strong, making it easy to wash it well.
Washing machine: You can wash your play mat in the washing machine. Because of the size it will not roll very efficiently so only do this when necessary. Make sure that your washing machine is large enough, in that case it can be washed at 30 degrees. Do not use a softener. For optimal results, you can take the play mat to the dry cleaner.